How to Complete the Damage Loss Packed Items Report

This overview explains the purpose of the Damage/Loss Packed Items (DLPI) Report, when and how to complete it, and best practices to ensure accurate documentation. Proper completion protects both the shipper and the moving team, supports claims processing, and maintains compliance with Atlas Canada standards.

Purpose:
The DLPI Report documents all damaged or lost items that were packed by the moving crew. Completing it thoroughly ensures transparency, enables timely claims processing, and protects revenue and liability for both Atlas Canada and the shipper.

1. When to Complete the Report:

• The DLPI Report must be completed at the destination during or immediately after unpacking.

• All damaged, missing, or lost items must be recorded, regardless of size or value.

• For government shipments, compliance with contract requirements is mandatory.

2. Responsibilities:

• Crew: Identify, record, and photograph all damaged or lost items.

• Shipper/Member: Review and acknowledge all items noted on the report. Sign to confirm accuracy.

• PVO/Supervisor: Ensure report completion, verification, and submission to Atlas Canada.

3. Key Information to Include:

• Shipper details (name, registration number, contract number).

• Description of damaged or lost items. Include quantity, condition, and location (e.g., carton number).

• Photographic evidence for damaged items whenever possible.

• Any relevant notes or explanations regarding the damage or loss.

4. Submission Guidelines:

• Scan and submit the completed DLPI Report to Atlas Canada Claims Services within the required timeframe.

• Retain copies for billing and record-keeping purposes.

• For government shipments, ensure submission aligns with contract rules to avoid penalties or delays in revenue distribution.

5. Best Practices:

• Document all items immediately—do not wait until later.

• Be thorough and objective; avoid assumptions or incomplete descriptions.

• Communicate clearly with the shipper, guiding them through the process calmly and professionally.

• Confirm all signatures are obtained and scanned for records.

6. Support:

• For questions about completing the DLPI Report or handling claims, contact Atlas Canada Claims Services.

Key Takeaway:
Completing the Damage/Loss Packed Items Report accurately protects the shipper, crew, and Atlas Canada. Detailed documentation ensures smooth claims processing, compliance, and professional service delivery.