Atlas Best Practices for Packing Services

This overview highlights key lessons from Jennifer Novak, Manager of Client Experience at Atlas Canada, as she revisits conversations on delivering quality moving services. Filmed in Fredericton, NB with one of Atlas Canada’s top-performing agent teams, the discussion focuses on how frontline crews ensure safe, reliable, and superior moving experiences.

Packing Best Practices:

• Task Assignment: Match responsibilities to experience levels — new staff handle linens and books, while experienced team members manage fragile or high-value items.

• Clear Labelling: Use consistent room names (e.g., Bedroom 1, Kitchen), describe contents, and mark “Fragile” where needed. Avoid mixing items from multiple rooms in one carton.

• Safe Zone: Designate a space for items that are not to be moved to avoid confusion.

• Carton Sizing & Packing: Use filler paper to prevent shifting but maintain room-specific contents. Pack delicate items upright and securely.

Customer Communication & Walkthroughs:

• Initial Walkthrough: Have the customer identify what stays or goes, and explain your labeling and packing process.

• Final Walkthrough: Inspect every area with the customer — drawers, closets, under beds — and confirm their satisfaction before closing the job.

• Tone & Rapport: Maintain professionalism with empathy and patience. Use humor and music to create a relaxed, positive environment and adjust communication to match the customer’s mood.

Why Crews Get High Ratings:

• Quality of Work: Careful packing and organized labeling reduce stress and prevent damage.

• Communication: Engaging customers throughout the process builds trust and transparency.

• Professionalism & Personality: Friendly, respectful crews who show genuine care make the moving experience smoother and more comfortable.

Key Takeaway:
Success starts with preparation, professionalism, and communication. Small actions — from labeling to listening — define the customer’s perception of Atlas quality.