Atlas Best Practices for Loading Services

This overview highlights a video discussion led by Jennifer Novak, Manager of Client Experience at Atlas Canada, featuring one of Atlas’s top-rated agent teams in Fredericton, NB. The conversation focuses on how frontline crews consistently deliver safe, reliable, and high-quality moving services.

Key Takeaways:

• Customer Care: Respect, professionalism, and clear communication put customers at ease and foster trust.

• Preparation & Protection: Crews protect homes and belongings with proper padding, runners, and equipment, showing care in every detail.

• Professionalism: Demonstrating skill, confidence, and enthusiasm reassures customers their move is handled by experts.

• Government Moves: Accurate tagging, inventory control, and communication with the office ensure compliance with federal standards.

• Scaling & Compliance: Always use government-approved scales, follow procedures precisely, and report any issues immediately.

Why Watch:
Gain insights directly from experienced crew members on how preparation, consistency, and communication enhance customer satisfaction. These best practices can be applied across all agencies to deliver exceptional moving experiences.