AtlasNet Operations How To Guide – Section 5: Alerts & Notifications

This overview outlines the process for using Alerts & Notifications in AtlasNet to keep users informed in real-time about key shipment updates, assignments, and changes.

Purpose:
Ensure timely communication of shipment status, personnel assignments, and operational updates to support efficient workflow and decision-making.

Key Areas:

1. Accessing Alerts:

   • Navigate: AtlasNet Homepage → Applications → Dispatch

   • Click your name (top-right) → Alerts and Links

   • Opens the Alert Subscriptions page

2. Types of Alerts:

   • Weight updates: Actual shipment weights entered

   • Pickup gate changes: Scheduled pickup updates

   • PVO/G11 changes: Added or removed from orders

   • Delivery ETA updates: Expected delivery times

   • PBO assignments/removals: Notifications when personnel are assigned or removed

3. User Role Selection:

   • Dropdown menu for roles (e.g., Dispatcher, CSR, Hooker, Salesperson)

   • Available alerts depend on the selected role

4. Monitoring Parties:

   • Ensure Canada and Canada Household are selected to receive alerts

5. Activation:

   • After selecting alerts, click Save

   • Alerts will now be sent via email in real-time

6. Alert Content:
   Emails include:

   • Shipment info (origin/destination)

   • Shipper name and distance

   • Agents involved

   • Dispatch remarks and pricing

7. Support:

   • For questions, contact Atlas Operations