Best Practices for Servicing Federal Government Moves

This overview outlines the best practices for handling federal government moves, from the initial survey through delivery, with a focus on accuracy, communication, and client care.

Purpose:
Ensure high-quality, efficient, and client-focused relocation services for federal government shipments.

Key Areas:

1. Accuracy and Detail in Surveys:

   • The survey process is critical for successful moves.

   • Estimators should meticulously record inventory, high-value items, and unmovable items.

   • Both the estimator and the client should take notes to ensure complete accuracy.

2. Communication is Key:

   • Maintain strong communication with the client, base personnel, and all team members.

   • Confirm destination possession dates, access requirements, and any specialized services (e.g., shuttles).

   • Clearly document special instructions and ensure they are accessible to all parties.

3. Handling Unusual Items:

   • Identify unusual or heavy items (e.g., motorcycles, large furniture) during the survey.

   • Proactively coordinate logistics to ensure safe and efficient loading.

   • Proper planning and documentation help prevent delays or complications.

4. Overcoming Survey Challenges:

   • If surveyors have difficulty contacting a client, the base can assist in establishing communication.

   • Building strong relationships with the base ensures timely follow-ups and support.

5. People-Focused Approach:

   • Relocation is a people business; care and attention to client needs are paramount.

   • A strong rapport with clients, combined with thorough planning and communication, ensures smooth moves.

6. Overall Mindset:

   • Success in federal government moves comes from diligence, preparation, and genuine care for clients.

   • Delivering quality service fosters repeat business and strengthens corporate relationships.

Key Takeaway:
Adhering to these best practices ensures federal government moves are executed accurately, efficiently, and with exceptional client satisfaction, reinforcing professionalism and reliability.