Choosing a Mover (English)

This overview outlines steps to protect customers and their possessions when hiring moving companies, focusing on verifying legitimacy and ensuring quality service.

Purpose:
Reduce the risk of loss, damage, or fraud by verifying moving companies and understanding red flags before a move.

Key Areas:

1. Verify the Company:

   • Check with the Better Business Bureau for registration, ratings, and complaints.

   • Confirm membership with the Canadian Association of Movers; only certified movers should be trusted.

   • Ensure the company is affiliated with a reputable, long-standing Van Line.

2. Assess Quality and Equipment:

   • Ask about quality assurance processes.

   • Confirm the company has proper moving equipment (blankets, trucks, shrink wrap, dollies).

3. Check Personnel:

   • Ensure drivers undergo criminal background checks and have verifiable ID numbers.

4. Be Wary of Red Flags:

   • Movers who request upfront payment or offer unusually low prices.

   • Internet-only van lines with no local agents, drivers, or equipment.

   • Offices that do not appear on building directories.

Key Takeaway:
These are your most valuable possessions—always know exactly who will be moving them to ensure safety, security, and peace of mind.