Sales Video Series #7: Delivery Day, Settling In & Post Move Support

Atlas Van Lines Canada – Customer Experience Overview

• Core Message: “It’s not where you go, it’s who you travel with.” Atlas ensures moves are professional, stress-free, and handled with care.

• Delivery Day Support:

  • Inventory is confirmed and items are placed according to customer preferences.

  • Customers can provide a floor plan to guide placement.

  • Atlas prioritizes essential rooms like the kitchen and bedrooms for a smooth first night.

• Sustainability & Community Impact:

  • Customers are encouraged to recycle or donate boxes.

  • Moves contribute to Tree Canada and Food Banks Canada, planting trees and providing meals.

• Claims Process:

  • Atlas guides customers through claims if any issues arise.

• Overall Goal: Help customers settle in with confidence, making their move efficient, safe, and meaningful.