Government Q&A Session

This overview highlights key updates from the recent Government Q&A Session, aimed at improving workflow, dispatch, and documentation for federal moves.

Purpose:
Provide agents with clear guidance on new processes, automated assignments, and updated requirements for government moves.

Key Updates:

• Workflow Changes: Moves now flow from Government → SUDS → AtlasNet; Ivan is no longer in the loop.

• Move Assignment: Mostly automated; rush or missing-city moves still require manual handling.

• Move Notifications: Include added notes, vehicle information, and full contact/address details.

• Dispatch & Records: ACM records auto-create on assignment; Yembo sync available via registration number with a “Send to Yembo” button coming soon. TTG dates auto-set until weight/load entered.

• Service & Paperwork: Agents must confirm extra charges (bridge/ferry); one-click generation of all required government forms into a single PDF.

• Inventories & Pre-Move Booklets: Pre-printed inventories now include cartons and furniture (max 10% handwritten). Digital/email booklets moving forward; acknowledgment via email counts as receipt.

• Contacts & Support: Dedicated lines for IT, government services, RCMP, and new Government Assistance support.

Key Takeaway:
Following these updated procedures ensures compliance, accurate documentation, and smooth handling of government moves.