Minimizing Claims with Private Client, Corporate & Government

This overview outlines strategies to minimize claims and service failures for Private Client, Corporate, and Government moves, emphasizing preparation, proper handling, and use of technology.

Purpose:
Reduce damage, ensure compliance, and streamline handling and reassembly of complex or fragile items.

Key Areas:

1. Awareness and Preparation:

   • Identify potential problems before starting a job.

   • Ensure all labourers understand requirements, especially for government moves with strict compliance rules.

2. Proper Labour and Equipment:

   • Confirm the team has the necessary skills and tools to complete the move correctly.

3. Handling Fragile or Complex Items:

   • Disassemble items prone to damage during transit (e.g., furniture, “Ikea specials”).

   • Keep spare parts and photograph items before disassembly to guide reassembly.

4. Using Technology:

   • Utilize systems like the Atlas app to attach photos to inventory.

   • Photos assist with assembly, reduce errors, and improve documentation for claims prevention.

Key Takeaway:
Following these strategies ensures moves are executed with minimal risk of damage, compliance issues, or service failures, improving client satisfaction and reducing potential claims.