Non-Compliance Penalties Related to Professional Van Operators

This overview outlines penalties related to Professional Van Operators (PVOs) and their responsibilities throughout the moving process. It covers infractions that may occur during packing, loading, transportation, unloading, and unpacking. Each penalty is assigned a point value that contributes to compliance scoring and performance evaluation.

Summary
Penalties are designed to enforce service standards and accountability across all operational phases. Common violations include failing to notify the Move Coordinator (MC) of service changes, performing work outside approved hours, neglecting proper documentation, and failing to protect the Shipper’s property. Point values range from 1 to 3, reflecting the severity of non-compliance — with higher points assigned to actions that directly affect service quality, shipment accuracy, or customer satisfaction.

Recommendation
Professional Van Operators should review all applicable requirements in Annex A and Rule 6 to ensure full compliance. Regular communication with the MC, adherence to approved service timelines, and consistent documentation are key to avoiding penalties. Incorporating these best practices into daily operations will support high service standards, protect agent performance scores, and enhance the overall customer experience across the Atlas network.