PVO Training Session

Presentation Overview:

• Goal: Reduce government penalties to retain contracts.

• Focus Areas: Scaling, DDR numbers, documentation, communication, customer service, TTGs/SIT/SIV, HUDA contact.

Scaling:

• Required for: Government shipments over 7,000 lbs, corporate orders.

• Rescale if: No origin scale, >10% weight variance, >20,000 lbs, or requested by shipper/government.

• Rules: Use gov-approved scale within 50 miles, full fuel tanks, same scale for light/heavyweight, lightweight 24h before loading, heavyweight 24h after.

• Scaling penalties are costly: failure to follow procedures can lose 3% of contracts.

Weights & Standard Lists:

• Shipments under 7,000 lbs follow standard weight lists.

• Include sizes and weights for all items; incomplete info defaults to lightest weight.

DDR Numbers:

• Required for DND & CRS shipments, not yet RCMP.

• Drivers contact destination agent; keep Atlas operations in CC.

• Advanced DDR for weekend deliveries must be obtained Friday prior.

• Missing DDR can result in severe penalties.

Documentation:

• Mandatory: Bill of Lading, inventories, pack/unpack reports, damage/loss reports, high-value items inventory, additional services POD, signatures at origin & destination.

• Scan all documents within 10 days (48h for vault/third-party trailers).

• Proper paperwork prevents penalties and claims.

Customer Communication & Service:

• Contact shipper 24h before loading/unloading; earlier is better.

• Report delays >1h to shipper & operations.

• Walkthrough with shipper & labor ensures clarity.

• Maintain professionalism, hygiene, and safety; avoid badmouthing, inappropriate behavior, or smoking near shipper’s home.

• Watch for pets and other hazards.

TTGs / GTTs:

• Guaranteed Transit Time: shipments must arrive within window, even if going into SIT.

• Notify government of delays ASAP to avoid penalties.

• Extensions possible for justified issues (road closures, breakdowns, weather).

SIT & CIV:

• Shipment must be at destination within TTG.

• Request SIT/CIV once at destination; max SIT = 30 days, CIV = 5 days.

• DDR numbers still required for SIT/CRS.

Communication:

• Keep government/base informed: survey times, preloads, parking, shuttles.

• Proactive communication prevents penalties and ensures reimbursement.