US Government Military Contract HomeSafe Alliance

This overview summarizes a memo from Atlas Canada (January 28, 2025) regarding HomeSafe Alliance’s U.S. military moving contract and its potential implications for Canadian agents and service providers.

Purpose:
To advise all Atlas employees and agents to exercise due diligence before engaging with HomeSafe Alliance for origin or destination work related to U.S. military moves.

Background:
HomeSafe Alliance has been contracted to manage moves for the U.S. military. Challenges with the contract award and rollout have raised operational and legal concerns. Reports indicate HomeSafe is seeking partnerships with Canadian companies for international services.

Key Concerns Identified:

• Indefinite Contract Term: Three-year base period, with HomeSafe able to extend up to five additional one-year terms. Providers have no early termination rights.

• Shipment Cancellations: Shipments may be cancelled up to pickup day without compensation.

• Claims Settlement: HomeSafe retains full discretion, which could override providers’ limitation of liability and impose 100% responsibility.

• Offsets: HomeSafe may apply offsets for any amounts it deems due without prior notice.

• Insurance & Financial Guarantees: Extensive and potentially burdensome requirements.

• Technology Restrictions: Mandatory use of HomeSafe systems without APIs, leading to duplicate data entry.

• Undefined Compensation: Current payment structure remains unclear.

Additional Risk:
Some providers may be operating without a formal Master Services Agreement (MSA) or signed contract—a significant liability risk that could increase exposure to claims or disputes.

Next Steps:
Atlas Canada will continue to monitor the situation closely and communicate updates as new developments arise.

Contact:
For any questions or concerns, agents are encouraged to reach out to Atlas Canada Operations or Legal before engaging with HomeSafe Alliance.