Best Practices – Wet Items at Pickup & PVO Responsibilities

This overview highlights the proper actions for Professional Van Operators (PVOs) when wet Household Goods & Effects (HG&E) are found outside during a DND shipment.

Scenario:
The PVO arrives for a DND shipment and finds wet HG&E left outside. The member expects these items to be loaded.

Scope of Work Reference:

• Section 2.7(d): Only one pickup of HG&E is permitted.

• Section 2.7(g): All HG&E must be placed inside the transport unit.

Best Practices / PVO Actions:

• Do NOT load wet items: Loading wet items may result in non-compliance penalties.

• Contact Atlas Canada Operations immediately: Explain the situation and request instructions.

• Coordinate through the Move Coordinator (MC): Atlas Ops will consult the government for guidance.

• Government Standard: Items left outside must be clean and dry; wet or dirty items are not to be packed.

• Document thoroughly: Note all wet items on the pre-printed inventory and indicate they were left behind.

• Communicate with the member: Explain that wet items cannot be loaded, as confirmed by the MC/government.

Why This Protects You:
Proper documentation and adherence to government instructions allow for successful appeals of any non-compliance penalties.

Key Takeaway:
Communication with Atlas Ops and careful documentation are your best protections against penalties and claims.