Federal Government Business Training Materials & Videos

Purpose

• Ensure seamless relocation services for Canadian federal employees, DND, RCMP, CRS, and cross-border shipments.

• Maintain compliance with government contracts, regulations, and service standards.

• Minimize risk, penalties, and service errors through proper documentation, communication, and operational procedures.

Content

• Valuation & Performance:

  • Government Valuation Index (VI) measures contractor performance.

  • VI scores influence business share and encourage quality improvements.

  • Valuation type: Replacement Value (Lump Sum).

• Mandatory Procedures:

  • Scaling required for shipments over 7,000 lbs; adhere to government-approved scales and 50-mile radius rules.

  • DDR numbers required for DND and cross-border shipments.

  • Packing, loading, and unloading must follow defined hours and standards.

  • All shipment documentation must be complete and accurate (inventories, scale tickets, bills of lading, damage reports, unpack certificates).

• Agent Responsibilities:

  • Origin Agent (OA): Book survey, advise government, pack, tag, list, and coordinate load.

  • Destination Agent (DA): Confirm delivery, obtain DDR numbers, unpack, reassemble, and document completion.

  • PVO: Enroute coordination, contact shipper, arrange delivery, ensure compliance with scale and documentation requirements.

• Communication Protocols:

  • All parties must contact shippers 24 hours in advance.

  • Notify Atlas Operations for delays, scale issues, or shipment discrepancies.

  • Specific contact points for DND, CRS, RCMP, and cross-border authorizations.

• Penalties:

  • SNC codes applied for packing, loading, scaling, transportation, unloading, and unpacking errors.

  • Points assigned for infractions can affect VI score and future business allocation.

Key Takeaways

• Proper documentation, communication, and compliance with government standards are essential.

• VI scores are directly linked to performance and potential future business.

• Agents must follow strict operational procedures, including scaling, DDR numbers, and packing/unpacking requirements.

• Early coordination, proactive communication, and attention to detail reduce penalties and improve service outcomes.